General Terms and Conditions

Booking Policies

Evergreen Outdoor Center will not be held liable for any accident before, during or after tours, lessons or programs. The participants themselves are responsible for appropriate travel/ holiday/recreational insurance.

Guest cancellations of Evergreen Outdoor Centers tours, programs or camps due to inclement weather conditions (“Force Majeure” clause) will not be compensated.

Cancellation Policy

A charge will be applied to cancellations requested 10 days or less before a scheduled private tour.
*10-7 days prior is 10%
*6-3 days prior is 30%
*2 days until 24hrs prior to the tour is 50%
*Within 24hrs of the tour is 100%

Cancellation requests must be made via email and received at  Please note that we do not accept cancellations left via voice mail.
Office hours are 8:00-17:00 daily. 

English Assistance: 9:30-16:30 (daily)
Japanese Assistance: 9:30-12:00 (weekdays only, excluding public holidays)

*If you require assistance in Japanese outside of these hours, please make an appointment in advance.
*For urgent matters, you can reach us from 08:00-17:00, however please note that service in your preferred language may not be available due to limited staffing.
*Office hours are subject to change without notice.

Evergreen Outdoor Center reserves the right to cancel tours due to inclement weather, insufficient bookings, events beyond our control or other unforeseen circumstances. In this case, alternate dates may be offered or full refunds will be made.

If you have any questions or require clarification on any of the points listed above, please contact our team.