General Terms and Conditions

COVID-19 – Policy

We will continue to carry out our operations in line with prevention measures set out by Nagano Prefecture and the Japanese Ministry of Health, Labour and Welfare. 
・Advance reservations, completion of waivers and payment via our website is required.  We have also implemented policies within our workspace to minimize the use of paper and face-to-face contact between staff members.
・Please bring your own mask to your tour.  You may be required to wear it when around Evergreen Staff, other customers or our facilities/equipment.  The requirement of such will be dependent on the current COVID-19 regulations enforced by the prefecture, as well as the welfare of our staff.  
・Those who have a fever of 37.5 degrees or higher on the day of participation will not be allowed to participate.
・Where possible, we request that guests make their own way to the tour venue by private vehicle.  If you require pick-up, please contact us in advance to discuss.
・We will continue to monitor the health of employees, wear masks when required and thoroughly disinfect our hands, equipment, vehicles and shared areas/surfaces.

Booking Policies

Evergreen Outdoor Center will not be held liable for any accident before, during or after tours, lessons or programs. The participants themselves are responsible for appropriate travel/ holiday/recreational insurance.

Guest cancellations of Evergreen Outdoor Centers tours, programs or camps due to inclement weather conditions (“Force Majeure” clause) will not be compensated.

Cancellation Policy

A charge will be applied to cancellations requested 10 days or less before a scheduled private tour.  

*10-7 days prior is 10%
*6-2 days prior is 30%
*2 days prior is 50%
*24hrs prior or on the day of the tour is 100%

Cancellation requests must be made via email and received at  Please note that we do not accept cancellations left via voice mail. Office hours are 8:30-17:00 daily. 
English Assistance: 9:30-16:30 (daily)
Japanese Assistance: 9:30-12:00 (weekdays only, excluding public holidays)
*If you require assistance in Japanese outside of these hours, please make an appointment in advance.
*For urgent matters, you can reach us from 08:00-17:00, however please note that service in your preferred language may not be available due to limited staffing.
*Office hours are subject to change without notice.

Evergreen Outdoor Center reserves the right to cancel tours due to inclement weather, insufficient bookings, events beyond our control or other unforeseen circumstances. In this case, alternate dates may be offered or full refunds will be made.

If you have any questions or require clarification on any of the points listed above, please contact our team.