Frequently Asked Questions

Summer/Autumn Camps

The mission of Evergreen Outdoor Center is to allow for the growth and development of the human spirit through personal interaction with the natural environment, personal challenge and teamwork, and accommodating each individual needs while maintaining a high standard of safety. This underpins everything that we do and allows us to create the most impactful camp experience for children. Our camps provide a safe place where children can learn life skills like leadership, independence, creativity and the ability to work and collaborate with others. These outcomes are developed in a fun environment where the children can truly express themselves and feel comfortable to challenge themselves and try new things. Our close relationships between our campers and counselors help to create this engaging atmosphere.

Activities may change last minute due to the weather condition as well as campers’ age range and skills, thus detailed schedules cannot be provided in advance.

Following is a general timeline for reference.

7:00 – 7:30: Wake up

7:30 – 8:00: Breakfast

9:00-12:00: Morning activity

12:00-13:00: Lunch break

13:30 – 16:00: Afternoon activity

17:00-18:00: Free time (Phone call with parents between 17:30 and 18:00)

18:00-19:00: Dinner

19:00 – 20:00: Shower, campfire and other evening activities

20:30-21:00: Bedtime

Activities include canyoning, rafting, canoeing, SUP, raft building, tree climbing, hiking, camping, campfire, and more. Please refer to information on each camp’s website for more details.

Our camps are international camps. Our guides, counselors, and campers are international members from all over the world. Therefore, all communications, operations, and managements of the camps are in English. The goal of our summer camps is to “enjoy outdoors in great nature,” and our motto is for children to discover and learn a lot through their outdoor experiences. Our purpose is not education or exposure to any specific language. We welcome any camper who understands our mission and are willing to actively participate in the camp.

We do have guides and staff who can speak Japanese; however, they are not assigned as interpreters but to ensure the safety and smooth operations of the camps.

Our camps are international camps. Our guides, counselors, and campers are international members from all over the world. Therefore, all communications, operations, and managements of the camps are in English. The goal of our summer camps is to “enjoy outdoors in great nature,” and our motto is for children to discover and learn a lot through their outdoor experiences. Our purpose is not education or exposure to any specific language. We welcome any camper who understands our mission and are willing to actively participate in the camp.

Guides and counselors who understand English and Japanese may provide interpretation and support, but please do not expect interpretation in every situation throughout the camp. Camper’s active participation and use of English is required. As safety is the most important, explanations and precautions of activities are given both in English and Japanese in case some campers do not understand clearly.

The camp program is structured on the assumption that campers will fully attend the camp. We will try to accommodate campers who are unable to attend the first or the last day of camp due to unavoidable circumstances, but we do not recommend that campers leave in the middle of the camp. We cannot refund camp fees by day(s).

If the camper cannot make it to the first day of camp due to an unavoidable circumstance, we will try to accommodate as much as possible, but we highly suggest that you make arrangements for full participation. We cannot refund camp fee by day(s) in case of partical participation.

We discourage parents from seeing their children during the camp, even if they are in Hakuba at the same time to avoid campers becoming homesick or feeling lonely after seeing their own or other campers’ parents. Please encourage them when you have the chance to talk on the phone.

If you wish to travel with our staff, you can take the train from/to Shinjuku station or Nagoya station. Otherwise, we will meet at Hakuba.

We offer various outdoor and indoor activities in mountains, rivers, lakes, and facilities in various areas such as Hakuba, Omachi, Otari, Nagano, and etc.

Please apply by clicking the “book now” button on the website. If we have reached the capacity, we will notify you as soon as there are cancellations.

Camp fee includes accommodation (if you book residential camp), meals, transportations during the camp, activities, and use of facilities. Transportation to/from “Shinjuku” and “Nagoya” and chaperon fee are not included in the camp fee.

Camp fee includes accommodation (if you book residential camp), meals, transportation during the camp, activities, and use of facilities. Transportation to/from “Shinjuku” and “Nagoya” and chaperon fee are not included in the camp fee.

Established in 2000, The Evergreen Outdoor Center prides itself in providing premium guiding services in the outdoors. Made up of professional guides from all over the world such as Canada, Australia, US, Spain, etc, Evergreen has extensive experience in delivering quality outdoor programs for everyone including young people.

All guides hold Wilderness First Advanced First Aid (WAFA) certification and come from strong professional backgrounds in various activities such as canyoning, mountain biking, canoeing, and rafting, along with considerable experience in working with children. But most importantly, our guides are driven by a passion to share their love of the outdoors with others and really love what they do.

That is why our outdoor programs and The Evergreen Team have been well received by individual customers as well as international schools and companies in Japan and abroad.

It depends on the activity, age range of the campers, and skills, but there is one guide for every 6-7 campers average.

Various campers from different places, backgrounds, and nationalities take part in our camps, including students from international schools, Japanese public/private schools, and those living abroad.

The number of campers varies from about 10 to 50, depending on the camp. Camps with a large number of campers will be split up in different groups to do activities, keeping 1 group about 25 campers.

We do not know as we do not group or perceive campers by nationality.

We try to keep the ratio 50/50, but it usually turns out about 60% boys and 40% girls.

We do have first-time campers who take part alone althought the ratio is not clear. In order to create a welcome atmosphere for first-time campers, we try our best to keep campers in the same age group close on the train, upon arrival in Hakuba, room assignments, and when playing games.

You can hang clothes, towels, shoes, etc. in your room or in the drying room, but please try to bring clothes with quick-drying materials.

Yes, there are. We have hangers in the room and in the drying room.

Yes, all water bottles will be washed in the washer every day from the second day of the camp.

Yes, you have time to talk with your child for 30 minutes, usually from 17:30 to 18:00 depending on the camp. Other than the specified time, all electronic devices such as smartphones, tablets, kindles, etc. will be collected and kept by counsellors in a safe place.

Campers will stay at The Alps View (12840-1 Chikuni Otsu, Otari-mura, Kitaazumi-gun, Nagano, Japan).

The rooms are either Western-style or Japanese-style with beds / bunk beds. Each room has a window and a bathroom with bathtub, shower, and toilet.

Both Western-style and Japanese-style rooms are available. All rooms have beds / bunk beds and no futon.

There will be a maximum of 4 campers per room.

There will be several counselors watching over the campers every night until they go to bed and several more counselors staying at the hotel overnight. The number of counselors depend on the size of the camp and age range of campers. There will always be a member of the management team staying overnight as well.

Every room has a bathroom with a bathtub, shower, washstand, and toilet.

We will use our buses, vans, or go on foot. We may take the gondola in some camps.

We allocate rooms based on gender and try to keep campers of close ages together as much as possible. We do our best to accommodate siblings and friends in the same room, but please understand that we cannot promise or confirm room allocations before the camp due to many conditions that need to be considered for all campers. Please also understand that we are unable to respond to phone calls or emails regarding room allocations before the camp.

We do our best to accommodate siblings and friends in the same room, but please understand that we cannot promise or confirm room allocations before the camp due to many conditions that need to be considered for all campers. Please also understand that we are unable to respond to phone calls or emails regarding room allocations before the camp.

Shampoo, conditioner, body soap, and soap are provided in each room. Please bring your own facial cleansing foam if you need one.

Yes, there is one in each room.

In 10-day camps, we set up time for laundry on the 5th or 6th day. In 5-day camps, we do not. However, in case of emergency, washing machine is available for campers to use.

In 10-day camps, we set up time for laundry on the 5th or 6th day. Counselors will help campers to wash their clothes.

We will provide the detergent. If you have sensitive skin and need special detergent, please bring your own from home.

Drinking water is tap water. Tap water in Otari village (where the hotel is located) and Hakuba village have regular water quality inspections and is safe and approved for use as drinking water.

Breakfast: rice, bread, cereal, egg dish (scrambled eggs, etc.), vegetables (broccoli, etc.), fruits (bananas, etc.), yogurt, miso soup, seaweed, juice, milk, soy milk, jam, butter

Lunch: pork or chicken sandwich, Shinshu beef hamburger, French fries, chicken nuggets, rice balls, etc.

Dinner: rice, pasta, curry, shepherd’s pie, pizza, ginger pork, oven-baked chicken, etc.

*The above are some examples of the meals.

Yes, you can bring your own furikake or nori.

Yes, after the afternoon activities are over and returning to the hotel, you will have about an hour of free time before dinner.

When it is time to wake up, our staff will go around the rooms to help campers wake up. We make sure that no campers are left behind.

Yes, there is.

You can use the hangers in your room to dry clothes. There is also a drying room where you can dry your shoes and clothes.

Please bring a backpack that can carry everything you need to bring along during the day and that fits your back. For residential camps, you can bring a large bag such as a suitcase or Boston bag to put everything else in there. Please choose a bag suitable for the camper to carry by him/herself.

Yes, when campers are unable to carry their own luggage, our staffs will surely support, but please try to prepare luggage and weight that your child can carry by himself/herself. Campers will need to carry their own luggage between the platform and ticket gate of Hakuba Station (if they are coming by train) and between the hotel entrance and their rooms. All the rest, luggage will be carried in our vans.

Yes, you can bring a suitcase. If you are traveling by train, please make sure that the luggage is of a size and weight that your child can carry by him/herself.

It depends on the height of the camper, but please choose a size that fits his/her back.

For the standard 5 day camp, 5 sets of clothes is highly recommended. You may pack an extra 1 or 2 sets if you would like.

1 should be enough but you could bring 2 in case it won’t dry in time.

Please bring enough for the camp. We recommend campers to wear long sleeves and long pants during camp even in hot summer to protect from sunburn and horseflies/bees.

You can wash hand-wash clothes at the washstand in your room.

Even during summer campers, early mornings or late evenings could become cold. The weather could also become chilly after rain. Warm clothes are also necessary in some camps in which campers stay in the mountain overnight.

If you sweat a lot, you can bring extra pajamas to change. You can change pajamas as you usually do at home.

If you have extra space, you can bring 2 pairs of shoes in case they get wet in rain. Otherwise, one pair should be fine. You can dry your shoes in the drying room at the hotel.

As long as the soles of your shoes are not worn out and slippery, you can wear sneakers that you wear on a daily basis.

Please avoid cros or flip-flops as they are easy to slip off and may cause injury. We recommend shoes that hold your ankles securely and can get wet.

If you need sunglasses or have a pair that you use regularly, please bring them with you.

Please bring 2 or 3 sports towels to wipe yourself after water activities or to wipe your sweat or more if concerned. Bath towel is available at the hotel.

We ask campers not to bring a camera as it could cause problems among campers. Photos taken during the camp will be shared through a link with parents.

All electronic devices such as tablets, smartphones, kindles, etc., even if they are not connected to Wifi, will be kept safe by counselors except during the designated time. They therefore cannot be used during the day as cameras.

We may use rainwear when mountain biking, hiking, rafting, lake activities on cold and/or rainy day (canoeing, rafting, etc.) if you do not want to get wet. Please bring a rainwear that has pants and jacket separately.

In the 10-day Japan Alps camps, campers may stay in a mountain hut overnight. In that case, wool socks are recommended. Otherwise, your can bring your regular socks.

Yes, you can send your luggae to our office. If you want to send the luggage back, please have the return slip ready as well. Please make sure to send the luggage to arrive on the day before the camp begins at latest.

Evergreen Outdoor Center. 4377 Hokujo, Hakuba-mura, Kitaazumi-gun, Nagano, P.O. 399-9301, Japan

Yes, you can bring a moderate amount of snacks to eat in between meals.

You are welcome to bring electronic devices, but the counselors will collect and keep them in a safe place besides the specified time to contact parents (usually 17:30 – 18:00).

There will be a chance on the last day of the camp to buy some souvenirs and drinks at Hakuba Station. Besides that, it depends on the camp and activities.

About 500-1000 JPY should be enough.

Lead by David, CEO and chief guide, Evergreen has always put safety first and has been providing outdoor activities without any major accidents over the past 20 years. All of the guides hold Wilderness Advanced First Aid (WAFA) certification and our senior guides (most experienced guides) regularly conduct in-house training for all guides.

Our camps are greatly influenced by the weather as well as age range and experience level of campers participating in our camps. For outdoor activities, our management team assigns appropriate guides and number of guides and counselors for each camp, and check the weather conditions such as water level and amount of rain in the morning to ensure safety before activities are held.

Before the season starts, the management team and guides conduct a thorough inspection of the rivers and mountain trails used for camps and tours to ensure safety. A manager is always stationed at the hotel during camps and travels between Tokyo and Nagoya with campers to immediately take appropriate actions when issues are addressed.

Evergreen also takes the utmost care to ensure food safety in the kitchen, including allergy requests.

These are a few examples of our safety measures.

All guides in Evergreen involved in camps and tours possess Wilderness Advanced First Aid (WAFA) certification. Evergreen has a clear in-house guide ranks such as Chief Guide, Senior Guide, Lead Guide, Guide, and Junior Guide based on the years of experience and skills of individual guides, and provide regular trainings and assign guides to activities accordingly and provide regular trainings to them.

In case of rain, we make final decisions on the activities in the morning based on the amount of water and rain conditions. If there are no safety issues, outdoor activities will be conducted even in rain. If the activities are cancelled, we do indoor sports, games, and other activities inside.

We have never had to cancel a camp completely due to a typhoon, but in case of cancellation, we will notify everyone in advance.

We will take appropriate first aid procedure to the illness or injury, take the camper to the hospital if necessary, and contact his/her parents.

Yes, we are flexible with meals. We cannot accommodate personal likes and dislikes, but do prepare meals for campers with allergies, vegetarians, and vegans.

As there are various chronical illnesses, we cannot promise anything without detailed information of your child. But the first prerequisite would be that your child is able to lead his/her daily life without problems. If in case he/she is prone to physical changes due to exercise or unusual environments, please let us know in the form you submit to us before the camp. We will review all the information and contact parents individually prior to the camp to confirm any concerns.

We will do our best to accommodate food allergies and other concerns. When you send us the form of your child’s information, please provide us the details of allergies and how we can address them. If there are any concerns, we will call you before camp to confirm.

You can purchase insurance in addition to health insurance at your own discretion, but it is not required. The Evergreen Outdoor Center carries travel accident insurance during camps, tours, and all previous camps and tours have been covered by either health insurance card or our travel accident insurance. Which insurance is applied will depend on the case and circumstance of the injury or accident and will be determined by the insurance company later.

The Evergreen Outdoor Center carries travel accident insurance during camps and tours and all previous camps and tours have been covered by one of them. Which insurance is applied will depend on the case and circumstance of the injury or accident and will be determined by the insurance company later.

We are unable to accommodate all likes and dislikes of campers, but they are welcome to bring their own furikake or nori (seaweed) to eat with rice. However, in case your child is a picky eater and has a high possibility of not eating anything during the camp, please let us know in advance.

There are no activities that require swimming, but there will be many water activities. Campers will wear a life jacket in lake activities (lake rafting, canoeing, etc.), but not in canyoning or shower climbing. In canyoning and shower climbing, campers can avoid jumping into the water or participate in other activities if available.

If your child cannot ride a bike, mountain biking might be difficult, so he/she will be asked to participate in other activities or hang out with our counselors to wait if there are no other activities available.

Please remind your child before camp to talk to a counselor nearby immediately in case he/she feels sick, day or night. We have a manager and counselors staying at the hotel, able to take care of the campers 24/7.

In case of cancellation due to unavoidable circumstances, please let us know via email.

A cancellation charge will be requested on all cancellations as follows.

29 days prior to the first day of camp (4 weeks before or more): handling fee 5,000 JPY

28 to 15 days prior to the first day of camp (4 weeks to 2 weeks before): 30% of camp fee

14 days to the first day of camp (2 weeks to the day of camp): 100%

*Please note we do not accept cancellations left on our answering machine.

Example: If the camp starts on August 1

4 weeks before: contact us by 17:00 on July 3

15 to 28 days prior: contact us by 17:00 on July 17

First day of camp to 14 days prior to camp: contact us by July 18

The Evergreen Outdoor Center reserves the right to cancel camp programs due to inclement weather, insufficient bookings or events beyond our control. In this case, alternate dates may be offered or full refunds will be made.

No refunds will be made for any camp fees once campers take part in our activities.

We are not unable to lend phones except in case of an emergency. Please have your child bring his/her own device.

Please ask one of our counselors nearby for assistance. We allocate female counselors in the hotel for such occasions.

When traveling by train, we try to make sure that campers around the same age can sit together. After arrival in Hakuba, we first play an icebreaking game so that the campers can get to know each other. We also try to allocate children of the same age in the same room as much as possible. We believe that the campers’ little courage, presence of friends, and the environment of Hakuba will open up a new world for the campers.

Yes, camp T-shirts will be distributed to campers upon arrival in Hakuba.

Please refer to the weather forecast of Hakuba online for highest and lowest temperatures.

The Alps View phone is not in use. Please contact the Evergreen Outdoor Center office. 0261-72-5150

Yes, we will send a link of camp photos to parents in the evening on the first day or in the morning of the second day of the camp. Photos will be uploaded there every day.

No, you don’t need to bring lunch on the first day. We will prepare.

Due to increase in the number of COVID infection, campers who have a fever will immediately be asked to stay in a separate room. If the temeprature does not go down, we basically ask the parents to come pick up. If in case parents cannot come, we will discuss and seek for another solution.

Winter Camps

The mission of Evergreen Outdoor Center is to allow for the growth and development of the human spirit through personal interaction with the natural environment, personal challenge and teamwork, and accommodating each individual needs while maintaining a high standard of safety. This underpins everything that we do and allows us to create the most impactful camp experience for children. Our camps provide a safe place where children can learn life skills like leadership, independence, creativity and the ability to work and collaborate with others. These outcomes are developed in a fun environment where the children can truly express themselves and feel comfortable to challenge themselves and try new things. Our close relationships between our campers and counselors help to create this engaging atmosphere.

Activities may change last minute due to the weather condition as well as campers’ age range and skills, thus detailed schedules cannot be provided in advance.

Following is a general timeline for reference.

7:00 – 7:30: Wake up

7:30 – 8:00: Breakfast

9:00-12:00: Morning activity

12:00-13:00: Lunch break

13:30 – 16:00: Afternoon activity

17:00-18:00: Free time (Phone call with parents between 17:30 and 18:00)

18:00-19:00: Dinner

19:00 – 20:00: Shower, campfire and other evening activities

20:30-21:00: Bedtime

Activities include snowshoe, ski or snowboard lessons, snowman competition, igloo building, tobogganing, movie night, campfire, pizza party, and more.

All communications, operations, and managements of the camps will be in English.

We basically do not have Japanese-speaking guides or staffs so all communications will be in English.

Our camps are international camps. Our guides, counselors, and campers are international members from all over the world. Therefore, all communications, operations, and managements of the camps are in English. The goal of our camps is to “enjoy outdoors in great nature,” and our motto is for children to discover and learn a lot through their outdoor experiences. Our purpose is not education or exposure to any specific language. We welcome any camper who understands our mission and are willing to actively participate in the camp.

Communication in winter camps will be in English. We are basically not expecting campers who need full English – Japanese interpretations. Therefore camper’s active participation and use of English is required. We welcome anyone to join our camp who accept and understand this circumstance and is willing to challenge.

The camp program is structured on the assumption that campers will fully attend the camp. We will try to accommodate campers who are unable to attend the first or the last day of camp due to unavoidable circumstances, but we do not recommend that campers leave in the middle of the camp. We cannot refund camp fees by day(s).

If the camper cannot make it to the first day of camp due to an unavoidable circumstance, we will try to accommodate as much as possible, but we highly suggest that you make arrangements for full participation. We cannot refund camp fee by day(s) in case of partical participation.

We discourage parents from seeing their children during the camp, even if they are in Hakuba at the same time to avoid campers becoming homesick or feeling lonely after seeing their own or other campers’ parents. Please encourage them when you have the chance to talk on the phone.

If you wish to travel with our staff, you can take the train from/to Shinjuku station or Nagoya station. Otherwise, we will meet at Hakuba.

We ski and snowboard in Tsugaike Moutain Resort and in Hakuba Happo-One Snow Resort on rare occasions.

Please apply by clicking the “book now” button on the website. If we have reached the capacity, we will notify you as soon as there are cancellations.

Camp fee includes accommodation (if you book residential camp), meals, transportations during the camp, activities, and use of facilities. Transportation to/from “Shinjuku” and “Nagoya” and chaperon fee are not included in the camp fee.

Camp fee includes accommodation (if you book residential camp), meals, transportation during the camp, activities, and use of facilities. Transportation to/from “Shinjuku” and “Nagoya” and chaperon fee, lift passes, equipment for ski and snowboard (ski, snowboard, boots, poles, helmet, jacket, and pants) are not included in the camp fee.

Established in 2000, The Evergreen Outdoor Center prides itself in providing premium guiding services in the outdoors. Made up of professional guides from all over the world such as Canada, Australia, US, Spain, etc, Evergreen has extensive experience in delivering quality outdoor programs for everyone including young people.

All guides hold Wilderness First Advanced First Aid (WAFA) certification and come from strong professional backgrounds in various activities such as canyoning, mountain biking, canoeing, and rafting, along with considerable experience in working with children. But most importantly, our guides are driven by a passion to share their love of the outdoors with others and really love what they do.

That is why our outdoor programs and The Evergreen Team have been well received by individual customers as well as international schools and companies in Japan and abroad.

It depends on the experiences and skills of the campers, but there is usually one instructor for every 8 campers.

Various campers from different places, backgrounds, and nationalities take part in our camps, including students from international schools, Japanese public/private schools, and those living abroad.

The number of campers varies from about 10 to 50, depending on the camp. Camps with a large number of campers will be split up in different groups to do activities, keeping 1 group about 25 campers.

We do not know as we do not group or perceive campers by nationality.

We try to keep the ratio 50/50, but it usually turns out about 60% boys and 40% girls.

We do have first-time campers who take part alone althought the ratio is not clear. In order to create a welcome atmosphere for first-time campers, we try our best to keep campers in the same age group close on the train, upon arrival in Hakuba, room assignments, and when playing games.

You can hang clothes, towels, shoes, etc. in your room or in the drying room, but please try to bring clothes with quick-drying materials.

Yes, there are. We have hangers in the room and in the drying room.

Yes, all water bottles will be washed in the washer every day from the second day of the camp.

Yes, you have time to talk with your child for 30 minutes, usually from 17:30 to 18:00 depending on the camp. Other than the specified time, all electronic devices such as smartphones, tablets, kindles, etc. will be collected and kept by counsellors in a safe place.

Campers will stay at The Alps View (12840-1 Chikuni Otsu, Otari-mura, Kitaazumi-gun, Nagano, Japan).

The rooms are either Western-style or Japanese-style with beds / bunk beds. Each room has a window and a bathroom with bathtub, shower, and toilet.

Both Western-style and Japanese-style rooms are available. All rooms have beds / bunk beds and no futon.

There will be a maximum of 4 campers per room.

There will be several counselors watching over the campers every night until they go to bed and several more counselors staying at the hotel overnight. The number of counselors depend on the size of the camp and age range of campers. There will always be a member of the management team staying overnight as well.

Every room has a bathroom with a bathtub, shower, washstand, and toilet.

We will use our buses, vans, or go on foot. We may take the gondola in some camps.

We allocate rooms based on gender and try to keep campers of close ages together as much as possible. We do our best to accommodate siblings and friends in the same room, but please understand that we cannot promise or confirm room allocations before the camp due to many conditions that need to be considered for all campers. Please also understand that we are unable to respond to phone calls or emails regarding room allocations before the camp.

We do our best to accommodate siblings and friends in the same room, but please understand that we cannot promise or confirm room allocations before the camp due to many conditions that need to be considered for all campers. Please also understand that we are unable to respond to phone calls or emails regarding room allocations before the camp.

Shampoo, conditioner, body soap, and soap are provided in each room. Please bring your own facial cleansing foam if you need one.

Yes, there is one in each room.

In 10-day camps, we set up time for laundry on the 5th or 6th day. In 5-day camps, we do not. However, in case of emergency, washing machine is available for campers to use.

In 10-day camps, we set up time for laundry on the 5th or 6th day. Counselors will help campers to wash their clothes.

We will provide the detergent. If you have sensitive skin and need special detergent, please bring your own from home.

Drinking water is tap water. Tap water in Otari village (where the hotel is located) and Hakuba village have regular water quality inspections and is safe and approved for use as drinking water.

Breakfast: rice, bread, cereal, egg dish (scrambled eggs, etc.), vegetables (broccoli, etc.), fruits (bananas, etc.), yogurt, miso soup, seaweed, juice, milk, soy milk, jam, butter

Lunch: pork or chicken sandwich, Shinshu beef hamburger, French fries, chicken nuggets, rice balls, etc.

Dinner: rice, pasta, curry, shepherd’s pie, pizza, ginger pork, oven-baked chicken, etc.

*The above are some examples of the meals.

Yes, you can bring your own furikake or nori.

Yes, after the afternoon activities are over and returning to the hotel, you will have about an hour of free time before dinner.

When it is time to wake up, our staff will go around the rooms to help campers wake up. We make sure that no campers are left behind.

Yes, there is.

You can use the hangers in your room to dry clothes. There is also a drying room where you can dry your shoes and clothes.

Please bring a backpack that can carry everything you need to bring along during the day and that fits your back. For residential camps, you can bring a large bag such as a suitcase or Boston bag to put everything else in there. Please choose a bag suitable for the camper to carry by him/herself.

Yes, when campers are unable to carry their own luggage, our staffs will surely support, but please try to prepare luggage and weight that your child can carry by himself/herself. Campers will need to carry their own luggage between the platform and ticket gate of Hakuba Station (if they are coming by train) and between the hotel entrance and their rooms. All the rest, luggage will be carried in our vans.

Yes, you can bring a suitcase. If you are traveling by train, please make sure that the luggage is of a size and weight that your child can carry by him/herself.

It depends on the height of the camper, but please choose a size that fits his/her back.

For the standard 5 day camp, 5 sets of clothes is highly recommended. You may pack an extra 1 or 2 sets if you would like.

Please bring enough for the camp. Please bring extra clothes if you can in case they don’t dry fast. Fast-drying clothes are recommended.

You can wash hand-wash clothes at the washstand in your room.

If you sweat a lot, you can bring extra pajamas to change. You can change pajamas as you usually do at home.

If you have extra space, you can bring 2 pairs of shoes in case they get wet. Otherwise, one pair should be fine. You can dry your shoes in the drying room at the hotel.

Please wear warm shoes for winter.

If you need sunglasses or have a pair that you use regularly, please bring them with you.

Please bring 2 or 3 sports towels to wipe yourself after activities or more if concerned. Bath towel is available at the hotel.

We ask campers not to bring a camera as it could cause problems among campers. Photos taken during the camp will be shared through a link with parents.

All electronic devices such as tablets, smartphones, kindles, etc., even if they are not connected to Wifi, will be kept safe by counselors except during the designated time. They therefore cannot be used during the day as cameras.

Please make sure to bring socks for skiing and snowboarding. Other than that, we recommend bringing wool socks.

Yes, you can send your luggae to our office. If you want to send the luggage back, please have the return slip ready as well. Please make sure to send the luggage to arrive on the day before the camp begins at latest.

Evergreen Outdoor Center. 4377 Hokujo, Hakuba-mura, Kitaazumi-gun, Nagano, P.O. 399-9301, Japan

Yes, you can bring a moderate amount of snacks to eat in between meals.

You are welcome to bring electronic devices, but the counselors will collect and keep them in a safe place besides the specified time to contact parents (usually 17:30 – 18:00).

There will be a chance on the last day of the camp to buy some souvenirs and drinks at Hakuba Station. Besides that, campers may also have the chance to buy some snacks at the ski resort.

About 1000-2000 JPY should be enough.

Lead by David, CEO and chief guide, Evergreen has always put safety first and has been providing outdoor activities without any major accidents over the past 20 years. All of the guides hold Wilderness Advanced First Aid (WAFA) certification and our senior guides (most experienced guides) regularly conduct in-house training for all guides.

Our camps are greatly influenced by the weather as well as age range and experience level of campers participating in our camps. For outdoor activities, our management team assigns appropriate guides and number of guides and counselors for each camp, and check the weather conditions such as water level and amount of rain in the morning to ensure safety before activities are held.

Before the season starts, the management team and guides conduct a thorough inspection of the rivers and mountain trails used for camps and tours to ensure safety. A manager is always stationed at the hotel during camps and travels between Tokyo and Nagoya with campers to immediately take appropriate actions when issues are addressed.

Evergreen also takes the utmost care to ensure food safety in the kitchen, including allergy requests.

These are a few examples of our safety measures.

All guides in Evergreen involved in camps and tours possess Wilderness Advanced First Aid (WAFA) certification. Evergreen has a clear in-house guide ranks such as Chief Guide, Senior Guide, Lead Guide, Guide, and Junior Guide based on the years of experience and skills of individual guides, and provide regular trainings and assign guides to activities accordingly and provide regular trainings to them.

In case of rain, we make final decisions on the activities in the morning based on the amount of water and rain conditions. If there are no safety issues, outdoor activities will be conducted even in rain. If the activities are cancelled, we do indoor sports, games, and other activities inside.

We have never had to cancel a camp completely due to a typhoon, but in case of cancellation, we will notify everyone in advance.

We will take appropriate first aid procedure to the illness or injury, take the camper to the hospital if necessary, and contact his/her parents.

Yes, we are flexible with meals. We cannot accommodate personal likes and dislikes, but do prepare meals for campers with allergies, vegetarians, and vegans.

As there are various chronical illnesses, we cannot promise anything without detailed information of your child. But the first prerequisite would be that your child is able to lead his/her daily life without problems. If in case he/she is prone to physical changes due to exercise or unusual environments, please let us know in the form you submit to us before the camp. We will review all the information and contact parents individually prior to the camp to confirm any concerns.

We will do our best to accommodate food allergies and other concerns. When you send us the form of your child’s information, please provide us the details of allergies and how we can address them. If there are any concerns, we will call you before camp to confirm.

You can purchase insurance in addition to health insurance at your own discretion, but it is not required. The Evergreen Outdoor Center carries travel accident insurance during camps, tours, and all previous camps and tours have been covered by either health insurance card or our travel accident insurance. Which insurance is applied will depend on the case and circumstance of the injury or accident and will be determined by the insurance company later.

The Evergreen Outdoor Center carries travel accident insurance during camps and tours and all previous camps and tours have been covered by one of them. Which insurance is applied will depend on the case and circumstance of the injury or accident and will be determined by the insurance company later.

We are unable to accommodate all likes and dislikes of campers, but they are welcome to bring their own furikake or nori (seaweed) to eat with rice. However, in case your child is a picky eater and has a high possibility of not eating anything during the camp, please let us know in advance.

Please remind your child before camp to talk to a counselor nearby immediately in case he/she feels sick, day or night. We have a manager and counselors staying at the hotel, able to take care of the campers 24/7.

In case of cancellation due to unavoidable circumstances, please let us know via email.

A cancellation charge will be requested on all cancellations as follows.

29 days prior to the first day of camp (4 weeks before or more): handling fee 5,000 JPY

28 to 15 days prior to the first day of camp (4 weeks to 2 weeks before): 30% of camp fee

14 days to the first day of camp (2 weeks to the day of camp): 100%

*Please note we do not accept cancellations left on our answering machine.

Example: If the camp starts on August 1

4 weeks before: contact us by 17:00 on July 3

15 to 28 days prior: contact us by 17:00 on July 17

First day of camp to 14 days prior to camp: contact us by July 18

The Evergreen Outdoor Center reserves the right to cancel camp programs due to inclement weather, insufficient bookings or events beyond our control. In this case, alternate dates may be offered or full refunds will be made.

No refunds will be made for any camp fees once campers take part in our activities.

We are not unable to lend phones except in case of an emergency. Please have your child bring his/her own device.

Please ask one of our counselors nearby for assistance. We allocate female counselors in the hotel for such occasions.

When traveling by train, we try to make sure that campers around the same age can sit together. After arrival in Hakuba, we first play an icebreaking game so that the campers can get to know each other. We also try to allocate children of the same age in the same room as much as possible. We believe that the campers’ little courage, presence of friends, and the environment of Hakuba will open up a new world for the campers.

Yes, helmets are mandatory. Please bring your own helmet or use the rental service.

Yes, helmets are mandatory. Please bring your own helmet or use the rental service.

Please refer to the weather forecast of Hakuba online for highest and lowest temperatures.

The Alps View phone is not in use. Please contact the Evergreen Outdoor Center office. 0261-72-5150

Yes, we will send a link of camp photos to parents in the evening on the first day or in the morning of the second day of the camp. Photos will be uploaded there every day.

No, you don’t need to bring lunch on the first day. We will prepare.

Due to increase in the number of COVID infection, campers who have a fever will immediately be asked to stay in a separate room. If the temeprature does not go down, we basically ask the parents to come pick up. If in case parents cannot come, we will discuss and seek for another solution.