Corona Virus – Policy Update 15th October
2020

Updates on our operations policy


We are looking forward to welcoming you back for a great winter experience at Evergreen this season. We are doing everything we can to help keep you and our team safe this winter, so we can all continue to enjoy Hakuba and its many outdoor areas and experiences.
We have been busy planning what our winter looks like, and we would like to share with you some of the changes that we have made to help make our operations as safe as possible. Below you will find our winter guidance and some FAQ’s which we hope you will take the time to read thoroughly before joining us for your snowsport experience. We are still working out some of the smaller details which we will continue to be lead by the government, local health authorities, and the wider industry. This page is where we will be posting updates, as well as on the specific program pages that they may affect.

We will continue to respond based on the new corona infection prevention measures in Nagano Prefecture.

  • Advance reservations, disclaimer and payment on the web are required. No paper and reduction of face to face contact of multiple staff members.
  • If there is a change in the emergency declaration, tours may be canceled.
  • Please be sure to bring your own mask. Please wear it when around Evergreen staff members at the reception, while preparing for the tour, and transport to or from the tour venue by car. Various tours differ regarding wearing during the tour. Please follow the regulation of each tour as set out by the guide and confirmation email.
  • Those who have a fever of 37.5 degrees or higher on the day of participation will not be allowed to participate.
  • Customers traveling by car are welcome to and recommended to come directly to the tour venue in their own vehicle. If you need pick-up service, please contact us in advance.
  • We will check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.Evergreen Outdoor Center Team
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Maintain Social Distance (1+M)
  • Social distancing means staying 1+ meter apart
  • Indoor areas will have ground markings to instruct guests where to stand while queuing and in which direction to keep moving.
  • In busy periods we may have limits on the number of guests allowed in our inside spaces.
  • Where we can, we will operate lesson registration, and daily greetings outdoors.
  • Where possible we ask you to book lessons online.

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Wear a face covering when social distancing is not possible.
  • When social distancing is not possible we recommend the use of a face covering.
  • An appropriate face covering can include balaclavas, snoods, buffs, neck-warmers, or similar, and should fit closely around the mouth and nose.
  • Face covering may be required on chairlifts.

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Practice good hygiene
  • We have increased the number of sanitizer stations in and around our offices.
  • We are following stricter practices in cleaning our facilities.
  • If you sneeze or cough, catch it in your elbow or a tissue. CATCH IT, BIN IT, KILL IT

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If unwell, stay at home
  • It is important that if you feel unwell you stay home, and follow government and health agency guidance.
  • We ask that you inform us by email or phone if you are unable to attend your lesson.

Frequently Asked Questions

 
 

PREVIOUS UPDATES


Corona Virus – Policy Update 19th June 2020

Updates on our operations policy


We will continue to respond based on the new corona infection prevention measures in Nagano Prefecture.

  • Advance reservations, disclaimer and payment on the web are required. No paper and reduction of face to face contact of multiple staff members.
  • If there is a change in the emergency declaration, tours may be canceled.
  • Please be sure to bring your own mask. Please wear it when around Evergreen staff members at the reception, while preparing for the tour, and transport to or from the tour venue by car. Various tours differ regarding wearing during the tour. Please follow the regulation of each tour as set out by the guide and confirmation email.
  • Those who have a fever of 37.5 degrees or higher on the day of participation will not be allowed to participate.
  • Customers traveling by car are welcome to and recommended to come directly to the tour venue in their own vehicle. If you need pick-up service, please contact us in advance.
  • We will check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.Evergreen Outdoor Center Team

Corona Virus – Policy Update 26th May 2020

Updates on our operations policy


Evergreen Outdoor Center, as I am sure many of you are, is very happy to hear that Japan and its residents have been very diligent about reducing the spread of this virus and due to that the government has loosened restrictions. We are now in Step 2 and happy to be able to invite people from all areas of Japan to visit us and take part in our programs here in the Japanese Northern Alps from this weekend, May 30th. This means that we will still be diligent about small groups of up to six people, regular sanitization and distancing to reduce the chance of infection during our activities. We here at Evergreen will continue to make decisions based on the recommendations of national, prefectural and local government as well as health officials inside and outside of Japan. This year on our camps and activities we will, unfortunately, not be able to invite those from overseas due to travel restrictions but look forward to having you join us in the coming seasons when we all pull through these unprecedented times. This said, however, things are looking promising with in Japan and we are now able to extend our warm Hakuba welcome to families and small groups from areas within Japan at this time. We are staying on track with changes to our programs and how we run them to keep providing the safest level of care and reduce chances to contract and spread the Coronavirus. We will continue to follow guidelines set out by the Swiss Outdoor Association, CDC (Considerations for Youth and Summer Camps), and other international outdoor associations on best practices. To protect the safety and health of our customers and employees, we will take the following actions:

  • Based on Nagano Corona Measures, we do not allow people from 5 prefectures (Hokkaido, Saitama, Chiba, Tokyo, Kanagawa) to participate until June 18.
  • Customers who plan to participate in the tour by the 18th and who have a history of travel with 5 prefectures (Hokkaido, Saitama, Chiba, Tokyo, Kanagawa) within one week before the tour participation date are also not allowed to participate.
  • If there is a change in the emergency declaration, tours may be canceled.
  • Advance reservations, disclaimer and payment on the web are required. No paper and reduction of face to face contact of multiple staff members.
  • Please be sure to bring your own mask. Please wear it when around Evergreen staff members at the reception, while preparing for the tour, and transport to or from the tour venue by car.Various tours differ regarding wearing during the tour. Please follow the regulation of each tour as set out by the guide and confirmation email.
  • Those who have a fever of 37.5 degrees or higher on the day of participation will not be allowed to participate.
  • Customers traveling by car are welcome to and recommended to come directly to the tour venue in their own vehicle. If you need pick-up service, please contact us in advance.
  • We will check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.Evergreen Outdoor Center Team

Corona Virus – Policy Update 8th May 2020

Updates on our operations policy


Evergreen will be open for private tours for groups and families, with in Nagano prefecture, of 1 ~ 6 people from May 16th. We will run, Lake activities on Aokiko; Canoe, Kayak, SUP; MTB Fun ride tours and rafting on Saigawa. We will update activities again from June 1st to include Canyoning, DH Mountain Biking and rock climbing as the situation allows.

We will be working with a strict set of risk reduction procedures that have been laid out by the Swiss Outdoor Association, SOA and the Professional Mountain Bike Instructors Association, PMBIA and will be in compliance with Hakuba and Nagano prefectural regulations. We will be working closely with other professional outdoor companies to recommend guests in those areas to stay close to home and book with these professional outfits. Evergreen Outdoor Center will be working closely with these long standing outdoor professionals under the same regulations to keep our staff, guests and communities as safe as possible while still maintaining the ability for people to visit and get outdoors to recreate, rejuvenate and refresh themselves in the wild and natural spaces of Japan.

To protect the safety and health of our customers and employees, we will take the following actions.

  • Advance reservations, disclaimer and payment on the web are required. No paper and reduction of face to face contact of multiple staff members.

  • Applicable only to residents of Nagano Prefecture. Until further notice.

  • If you have travelled to other prefectures you should participate after a two-week observation period within Nagano prior to your tour.

  • Please be sure to bring your own mask. Please wear it when around Evergreen staff members at the reception, while preparing for the tour, and transport to or from the tour venue by car.

  • Various tours differ regarding wearing during the tour. Please follow the regulation of each tour as set out by the guide and confirmation email.

  • If you have a fever of 37.5 degrees or more, symptoms such as a cough, prior to or on the day of the tour, please refrain from joining. (Ask Cancellation Policy)

  • Customers traveling by car are welcome to and recommended to come directly to the tour venue in their own vehicle. If you need pick-up service, please contact us in advance.

  • We will check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.

We look forward to getting out into nature together with you.

Evergreen Outdoor Center Team