Corona Virus – Policy Update 26th May 2020

Updates on our operations policy


Evergreen Outdoor Center, as I am sure many of you are, is very happy to hear that Japan and its residents have been very diligent about reducing the spread of this virus and due to that the government has loosened restrictions. We are now in Step 2 and happy to be able to invite people from all areas of Japan to visit us and take part in our programs here in the Japanese Northern Alps from this weekend, May 30th. This means that we will still be diligent about small groups of up to six people, regular sanitization and distancing to reduce the chance of infection during our activities. We here at Evergreen will continue to make decisions based on the recommendations of national, prefectural and local government as well as health officials inside and outside of Japan. This year on our camps and activities we will, unfortunately, not be able to invite those from overseas due to travel restrictions but look forward to having you join us in the coming seasons when we all pull through these unprecedented times. This said, however, things are looking promising with in Japan and we are now able to extend our warm Hakuba welcome to families and small groups from areas within Japan at this time. We are staying on track with changes to our programs and how we run them to keep providing the safest level of care and reduce chances to contract and spread the Coronavirus. We will continue to follow guidelines set out by the Swiss Outdoor Association, CDC (Considerations for Youth and Summer Camps), and other international outdoor associations on best practices. To protect the safety and health of our customers and employees, we will take the following actions:

  • Based on Nagano Corona Measures, we do not allow people from 5 prefectures (Hokkaido, Saitama, Chiba, Tokyo, Kanagawa) to participate until June 18.
  • Customers who plan to participate in the tour by the 18th and who have a history of travel with 5 prefectures (Hokkaido, Saitama, Chiba, Tokyo, Kanagawa) within one week before the tour participation date are also not allowed to participate.
  • If there is a change in the emergency declaration, tours may be canceled.
  • Advance reservations, disclaimer and payment on the web are required. No paper and reduction of face to face contact of multiple staff members.
  • Please be sure to bring your own mask. Please wear it when around Evergreen staff members at the reception, while preparing for the tour, and transport to or from the tour venue by car.Various tours differ regarding wearing during the tour. Please follow the regulation of each tour as set out by the guide and confirmation email.
  • Those who have a fever of 37.5 degrees or higher on the day of participation will not be allowed to participate.
  • Customers traveling by car are welcome to and recommended to come directly to the tour venue in their own vehicle. If you need pick-up service, please contact us in advance.
  • We will check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.Evergreen Outdoor Center Team

Corona Virus – Policy Update 8th May 2020

Updates on our operations policy


Evergreen will be open for private tours for groups and families, with in Nagano prefecture, of 1 ~ 6 people from May 16th. We will run, Lake activities on Aokiko; Canoe, Kayak, SUP; MTB Fun ride tours and rafting on Saigawa. We will update activities again from June 1st to include Canyoning, DH Mountain Biking and rock climbing as the situation allows.

We will be working with a strict set of risk reduction procedures that have been laid out by the Swiss Outdoor Association, SOA and the Professional Mountain Bike Instructors Association, PMBIA and will be in compliance with Hakuba and Nagano prefectural regulations. We will be working closely with other professional outdoor companies to recommend guests in those areas to stay close to home and book with these professional outfits. Evergreen Outdoor Center will be working closely with these long standing outdoor professionals under the same regulations to keep our staff, guests and communities as safe as possible while still maintaining the ability for people to visit and get outdoors to recreate, rejuvenate and refresh themselves in the wild and natural spaces of Japan.

To protect the safety and health of our customers and employees, we will take the following actions.

  • Advance reservations, disclaimer and payment on the web are required. No paper and reduction of face to face contact of multiple staff members.

  • Applicable only to residents of Nagano Prefecture. Until further notice.

  • If you have travelled to other prefectures you should participate after a two-week observation period within Nagano prior to your tour.

  • Please be sure to bring your own mask. Please wear it when around Evergreen staff members at the reception, while preparing for the tour, and transport to or from the tour venue by car.

  • Various tours differ regarding wearing during the tour. Please follow the regulation of each tour as set out by the guide and confirmation email.

  • If you have a fever of 37.5 degrees or more, symptoms such as a cough, prior to or on the day of the tour, please refrain from joining. (Ask Cancellation Policy)

  • Customers traveling by car are welcome to and recommended to come directly to the tour venue in their own vehicle. If you need pick-up service, please contact us in advance.

  • We will check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.

We look forward to getting out into nature together with you.

Evergreen Outdoor Center Team

Corona Virus (COVID-19) Policy Update

Updates on our operations policy


At Evergreen Outdoor Center our highest priorities, as stated in our company mission are safety, environment, education and enjoyment in nature. We are committed to keeping our guests, team members and families safe, especially during the current Coronavirus pandemic. 

We have adjusted our operations and updated our policies to help reinforce safety and cleanliness while maintaining social distancing to allow people to reconnect with nature to heal their body, mind and spirit.

Evergreen Outdoor Center has closed it’s operations to the pubic from March 23rd to enable our foreign staff to head home to their various countries of residence, leaving only our core staff of local outdoor enthusiasts to continue working towards providing quality and safe experiences for our guests at a time that we are able to reopen.

We are hoping that the situation will allow us to reopen after a company wide break on April 29th with a volunteer clean up of Lake Aokiko, a crystal clear lake that we hold truly dear to our heart, followed by more quality Evergreen outdoor tours during the Goldenweek national holiday.Whether out exploring Hakuba’s beautiful and abundant natural spaces on one of our professionally guided adventures, or being greeted by our guest services team at one of our facilities, the health and safety of our guests is of the utmost importance to us. This is why we are already looking forward to providing more personalized programs with your own private guide to keep you and your loved ones safe and heathy when we do reopen our services.

We have always had strong policies in place to ensure our guests’ safety, but in light of the constantly developing Coronavirus situation we have expanded these policies and have made some adjustments to our operations to give our guests and team an even more comfortable and safe experience exploring the wonders of the Japanese Northern Alps.

We are serious about taking extra precautions to stop the spread of this virus by practicing regular hand washing and sanitization, we regularly sanitize and clean our equipment and work areas, we make hand sanitizer readily available to our guests and team members, and practice social distancing measures through providing private tours and on line registration.We have discounted our private tours to make our more personalized tour experiences even more attainable, and have adjusted our group tour operations with social distancing and increased hygiene in mind. 

We hope that you will be able to join us soon for a tour in the fresh mountain air and beautiful nature of Hakuba.

Evergreen Outdoor Center
Directors
Dave & Mariko Enright