Corona Virus Policy

We are looking forward to welcoming you back for a great camp and adventure experiences at Evergreen. We have and will continue to do everything we can to help keep you, our campers, our team and our community safe during these trying times. We do this so we can all continue to enjoy Hakuba and its many outdoor areas and experiences that it has to offer.

We have continued to run camps year-round with all of our safety protocols in place. Our preventative measures and meticulous monitoring of campers and staff have minimized any COVID related issues. We have had our second inspection for COVID safe policies and remain a Nagano COVID Safe Business. We would like to share with you some of the precautions that we have been following to make our operations as safe as possible. Having more than two years experience working in the COVID era climate there is nothing we have not seen or are prepared for.

Below you will find our guidance which we hope you will take the time to read thoroughly before joining us for your outdoor adventure experience with us here in Hakuba. Our policies will continue to follow regulations set by the government, local health authorities, and the wider hospitality and outdoor industries.
We will continue to respond based on the new corona infection prevention measures in Nagano Prefecture.
If there is a change in the emergency declaration, tours/lessons may be canceled and payments refunded.
Please be sure to bring your own mask. Please wear your mask when we are around each other and when we are inside various buildings, restaurants, and while in Evergreen vehicles. It is very important to also wear your mask when we are inside the The Alps View Hotel.

Those who have a fever of 37.5 degrees or higher on the day of participation are asked not to participate.
We will continue to check the health of employees every day, wear masks and thoroughly disinfect our hands, equipment, vehicles and changing areas.
It is also important for there to be clear communication between parents and evergreen staff. Please let us know if there have been any positive cases within your family or if there are any pending COVID tests that are waiting results. No amount of information is too small to share with us.

It is also important for there to be clear communication between parents and evergreen staff.


Maintain Social Distance (1+M)
  • Social distancing means staying 1+ meter apart
  • Indoor areas will have ground markings to instruct guests where to stand while queuing and in which direction to keep moving.
  • In busy periods we may have limits on the number of guests allowed in our inside spaces.
  • Where we can, we will operate lesson registration, and daily greetings outdoors.
  • Where possible we ask you to book lessons online.


Wear a face covering when social distancing is not possible.
  • When social distancing is not possible we recommend the use of a face covering.
  • An appropriate face covering can include balaclavas, snoods, buffs, neck-warmers, or similar, and should fit closely around the mouth and nose.
  • Face covering may be required on chairlifts.


Practice good hygiene
  • We have increased the number of sanitizer stations in and around our offices.
  • We are following stricter practices in cleaning our facilities.
  • If you sneeze or cough, catch it in your elbow or a tissue. CATCH IT, BIN IT, KILL IT


If unwell, stay at home
  • It is important that if you feel unwell you stay home, and follow government and health agency guidance.
  • We ask that you inform us by email or phone if you are unable to attend your lesson.